Privacy Policy
Last Updated: March 2009
DEBT NEGOTIATION ASSOCIATES, LLC here in after referred to as "DNA” is committed to protecting your privacy. Please read the DNA Privacy Statement below and also any supplemental information for additional details about particular DNA sites and services that you may use. This DNA Privacy Statement applies to data collected by DNA through the majority of its Web sites and services, as well as its offline product support services. It does not apply to those DNA sites, services and products that do not display or link to this statement or that have their own privacy statements.
Collection of Your Personal Information:
In order to access some DNA services, you will be asked to sign in with an e-mail address and/or password, which we refer to as your credentials. In most cases, these credentials will be part of the DNA database, which means you can use the same credentials to sign in to many different DNA sites and services, as well as those of select DNA partners. By signing in on one DNA site or service, you may be automatically signed into other DNA sites and services. As part of creating your credentials, you may also be requested to provide questions and secret answers, which we use to help verify your identity and assist in resetting your password, as well as an alternate email address. Some services may require added security, and in these cases, you may be asked to create an additional security key. Finally, a unique ID number will be assigned to your credentials which will be used to identify your credentials and associated information. At some DNA sites, we ask you to provide personal information, such as your e-mail address, name, home or work address or telephone number. We may also collect demographic information, such as your ZIP code, age, gender, preferences, interests and favorites. If you choose to make a purchase or sign up for a paid subscription service, we will ask for additional information, such as your credit card number and billing address that is used to create a DNA billing account. We may collect information about your visit, including the pages you view, the links you click and other actions taken in connection with DNA sites and services. We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring Web site addresses. When you receive newsletters or promotional e-mail from DNA, we may use web beacons (described below), customized links or similar technologies to determine whether the e-mail has been opened and which links you click in order to provide you more focused e-mail communications or other information. In order to offer you a more consistent and personalized experience in your interactions with DNA, information collected through one DNA service may be combined with information obtained through other DNA services. We may also supplement the information we collect with information obtained from other companies. For example, we may use services from other companies that enable us to derive a general geographic area based on your IP address in order to customize certain services to your geographic area.
Use of Your Personal Information:
DNA collects and uses your personal information to operate and improve its sites and deliver the services or carry out the transactions you have requested. These uses may include providing you with more effective customer service; making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information; performing research and analysis aimed at improving our products, services and technologies; and displaying content and advertising that are customized to your interests and preferences. We also use your personal information to communicate with you. We may send certain mandatory service communications such as welcome letters, billing reminders, information on technical service issues, and security announcements. Some DNA services may send periodic member letters that are considered part of the service. We may also occasionally send you product surveys or promotional mailings to inform you of other products or services available from DNA and its Independent Marketing Representatives. Personal information collected on DNA sites and services may be stored and processed in the United States or any other country in which DNA or its Independent Marketing Representatives, subsidiaries or agents maintain facilities, and by using a DNA site or service, you consent to any such transfer of information outside of your country. DNA abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union. Sharing of Your Personal Information Except as described in this statement, we will not disclose your personal information outside of DNA and its controlled subsidiaries and Independent Marketing Representatives without your consent. Some DNA sites allow you to choose to share your personal information with select DNA partners so that they can contact you about their products, services or offers. Other sites do not share your contact information with third parties for marketing purposes, but instead may give you a choice as to whether you wish to receive communications from DNA on behalf of external business partners about a partner's particular offering (without transferring your personal information to the third party). See the Communication Preferences section below for more information. Some DNA services may be co-branded and offered in conjunction with another company. If you register for or use such services, both DNA and the other company may receive information collected in conjunction with the co-branded services. We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, hosting websites, processing transactions, or performing statistical analysis of our services. Those companies will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. We may access and/or disclose your personal information if we believe such action is necessary to: (a) comply with the law or legal process served on DNA; (b) protect and defend the rights or property of DNA (including the enforcement of our agreements); or (c) act in urgent circumstances to protect the personal safety of users of DNA services or members of the public.
Accessing Your Personal Information:
You may have the ability to view or edit your personal information online. In order to help prevent your personal information from being viewed by others, you will be required to sign in with your credentials (e-mail address and password). The appropriate method(s) for accessing your personal information will depend on which sites or services you have used. Some DNA sites or services may collect personal information that is not accessible via the links above. However, in such cases, you may be able to access that information through alternative means of access described by the service. Or you can write us by using our Web form, and we will contact you within 30 days regarding your request.
Communication Preferences:
You can stop the delivery of future promotional e-mail from DNA sites and services by following the specific instructions in the e-mail you receive. These communication choices do not apply to mandatory service communications that are considered part of certain DNA services, which you may receive periodically unless you cancel the service. Security of Your Personal Information DNA is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities. When we transmit highly confidential information (such as a credit card number or password) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always choose to log out before leaving a site or service to protect access to your information from subsequent users.
Use of Cookies:
DNA Web sites use "cookies" to enable you to sign in to our services and to help personalize your online experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer. DNA Web sites use cookies to store your preferences and other information on your computer in order to save you time by eliminating the need to repeatedly enter the same information and to display your personalized content and appropriate advertising on your later visits to these sites. When you sign in to a site using your credentials, DNA stores your unique ID number, and the time you signed in, in an encrypted cookie on your hard disk. This cookie allows you to move from page to page at the site without having to sign in again on each page. If you are using a public computer or do not otherwise want this information to be stored, you can select the appropriate radio button on the sign-in page, and this cookie will not be used. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of DNA sites and services that depend on cookies.
Use of Web Beacons:
Web pages may contain electronic images known as Web beacons - sometimes called single-pixel gifs - that may be used to assist in delivering cookies on our sites and allow us to count users who have visited those pages and to deliver co-branded services. We may include Web beacons in promotional e-mail messages or our newsletters in order to determine whether messages have been opened and acted upon. DNA may also employ Web beacons from third parties in order to help us compile aggregated statistics and determine the effectiveness of our promotional campaigns. We prohibit Web beacons on our sites from being used by third parties to collect or access your personal information. Finally, we may work with other companies that advertise on DNA sites to place Web beacons on their sites in order to allow us to develop statistics on how often clicking on an advertisement on a DNA site results in a purchase or other action on the advertiser's site.
Changes to This Privacy Statement:
We will occasionally update this privacy statement to reflect changes in our services and customer feedback. When we post changes to this Statement, we will revise the "last updated" date at the top of this statement. If there are material changes to this statement or in how DNA will use your personal information, we will notify you either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification. We encourage you to periodically review this statement to be informed of how DNA is protecting your information.
Contacting Us:
DNA welcomes your comments regarding this privacy statement. If you have questions about this statement or believe that we have not adhered to it, please contact us via e-mail.
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